1. General Information
This Reservation Policy sets out the terms and conditions applicable to all reservations made with West City Hotel, whether through the official website, by telephone, by email or through any other reservation channel made available by the Hotel.
By making a reservation, the guest acknowledges that they have read, understood and accepted this Reservation Policy, together with the Terms and Conditions governing the use of the Website and the services provided by West City Hotel.
2. Reservation methods
Reservations at West City Hotel may be made through any of the following channels:
- the official website: www.westcityhotel.ro;
- email: rezervari@westcityhotel.ro;
- telephone: +40 264 501 820 / +40 733 055 923.
All reservations are subject to room availability and become valid only upon confirmation by the Hotel.
Once the reservation has been confirmed, the guest will receive a confirmation email containing the details of their stay.
3. Rates and Payment
All published rates are quoted per room, per night and include all applicable taxes in accordance with the applicable legislation.
All accommodation rates include breakfast, except when otherwise explicitly mentioned.
A reservation shall be deemed confirmed only upon receipt of the written confirmation issued by the Hotel.
Payment may be made using one of the following methods:
- bank card;
- bank transfer;
- cash;
- holiday vouchers and holiday cards, in accordance with the applicable legislation.
West City Hotel reserves the right to modify its rates and promotional offers without prior notice. Such changes shall not affect reservations that have already been confirmed.
4. Cancellation Policy
Reservations may be cancelled free of charge up to 24 hours before the scheduled check-in date and time.
Cancellation requests must be submitted to the Reservations Department using one of the contact methods available on the Website or in the Contact section.
For prepaid reservations, cancellations made after the free cancellation deadline or failure to arrive at the Hotel (no-show) may result in the full amount paid being retained, in accordance with the applicable reservation policy.
5. Reservation Changes
Solicitările de modificare a unei rezervări, inclusiv schimbarea perioadei de ședere, a numărului de oaspeți sau a tipului de cameră, sunt supuse disponibilității hotelului la momentul solicitării.
Pentru modificarea unei rezervări, oaspetele este rugat să contacteze Departamentul Rezervări prin una dintre metodele de contact disponibile pe website sau în secțiunea Contact.
West City Hotel cannot guarantee the availability of the requested changes. If a reservation change results in a rate difference, the applicable amount will be communicated to the guest and shall be paid by the guest.
6. Neprezentare (No-Show)
If the guest fails to arrive on the scheduled arrival date without notifying the Hotel of the cancellation, the reservation shall be considered a no-show.
In such circumstances, the Hotel reserves the right to:
- cancel the reservation;
- retain the full amount paid, in accordance with the applicable reservation policy;
- reallocate the room to other guests.
7. Refund policy
Requests for the refund of prepaid amounts may be submitted to the Reservations Department.
Refunds will only be granted for reservations cancelled in accordance with the applicable Cancellation Policy.
Where a refund request is approved, the eligible amount will be refunded within a maximum of 15 days from the date the request is accepted.
8. Check-in and Check-out
The Hotel's standard check-in and check-out times are as follows:
- Check-in: from 2:00 PM;
- Check-out: until 12:00 PM (noon).
Requests for Early Check-in or Late Check-out are subject to the Hotel's availability at the time of arrival and may be subject to additional charges.
9. Children & extra beds
Children up to 7 years of age stay free of charge when using the existing bedding in the room.
Additional charges may apply for children over the age of 7 or when an extra bed is requested.
Baby cots are available free of charge upon request and subject to availability. The availability of extra beds and baby cots must be confirmed by the Hotel prior to arrival.
A maximum of one (1) extra bed may be accommodated in each room.
For further information regarding room capacity and family accommodation options, guests are encouraged to contact the Hotel before making a reservation.
10. Pets
West City Hotel welcomes pets subject to the Hotel's prior approval.
An additional pet fee applies and is determined according to the size of the animal. The applicable fee will be communicated to the guest before the reservation is confirmed.
Upon request and subject to availability, the Hotel may provide the following amenities for pets:
- pet bed;
- water bowl;
- food bowl.
To ensure the availability of these amenities, guests are kindly requested to inform the Hotel in advance if they will be travelling with a pet.
11. Group bookings & events
Special commercial terms may apply to group bookings, conferences, private events and corporate events, depending on the type and size of the event.
Such terms may include, without limitation:
- advance payment requirements;
- payment methods and deadlines;
- reservation modification and cancellation conditions;
- refund policy;
- other event-specific terms and conditions.
All applicable terms will be detailed in the commercial offer provided by the Hotel.
The commercial offer will be sent within a maximum of 48 hours from receipt of the request.
12. Complaints
West City Hotel is committed to providing high-quality services. If guests are dissatisfied with any aspect of their stay, they are encouraged to notify the Hotel Reception or Management during their stay so that the matter can be addressed as promptly as possible.
Complaints relating to the loss, theft or damage of personal belongings must be reported to the Hotel within one hour of the incident being discovered.
Complaints submitted after the end of the stay will be reviewed to the extent that the circumstances allow their proper assessment.
13. Force Majeure
West City Hotel shall not be held liable for any failure or delay in the performance of its obligations where such failure or delay results from a force majeure event or any other circumstance beyond the Hotel's reasonable control.
Such circumstances include, but are not limited to:
- natural disasters;
- fires;
- floods;
- epidemics or pandemics;
- government or public authority restrictions;
- armed conflicts;
- major disruptions to utilities or communication services;
- any other event beyond the reasonable control of the Hotel.
In such circumstances, the Hotel will make reasonable efforts to minimise the impact of the event and to inform guests of any changes that may affect their reservation.
14. Contact Information
For further information regarding reservations, reservation changes or cancellations, please contact our Reservations Department:
- Email: rezervari@westcityhotel.ro
- Telephone: +40 264 501 820 / +40 733 055 923
The West City Hotel team will be pleased to assist you and will respond to your enquiry as soon as possible.
Thank you for choosing West City Hotel. We look forward to welcoming you!
