Website terms and conditions

Welcome to www.westcityhotel.ro, owned and operated by West City Hotel S.R.L.

By accessing, browsing or using this Website, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please discontinue using the Website.

The content of this Website is made available to users for informational purposes and to facilitate access to information about the services offered by West City Hotel.

All content published on the Website, including text, images, graphic elements, source code, structure and any other materials, is either the property of West City Hotel S.R.L. or is used under rights granted by the respective rights holders. Such content is protected by applicable copyright, intellectual property and other relevant laws.

1. Website terms of use

The use of the website www.westcityhotel.ro is subject to these Terms and Conditions and to applicable law.

By using the Website, you agree to use it solely for lawful purposes and not to engage in any activity that may affect its operation, the security of its IT systems, or the rights and interests of West City Hotel or other users.

West City Hotel reserves the right to modify, update, suspend or discontinue, temporarily or permanently, any content, structure, functionality or services available on the Website, without prior notice and without incurring any liability towards users.

Your continued use of the Website after any changes have been published constitutes acceptance of those changes. We therefore recommend that you review this page periodically to ensure that you are familiar with the latest version of these Terms and Conditions.

Users and West City Hotel are independent parties. Use of the Website does not create, and shall not be construed as creating, any partnership, agency, representation, employment or other association between the parties.

Information regarding products, services, partners or other third parties is published in good faith and may be updated or amended whenever necessary.

2. Purpose of the website & Disclaimer

The website www.westcityhotel.ro is intended for individuals and legal entities that have the legal capacity to enter into binding agreements in accordance with applicable law. The Website and the services offered through it are not intended for persons who lack legal capacity.

The information published on the Website is provided for informational purposes only and is intended to present the services, facilities and offers available at West City Hotel. Such information does not constitute legal, financial or other professional advice and should not be relied upon as the sole basis for making decisions.

West City Hotel makes all reasonable efforts to ensure that the information published on the Website is accurate, complete and up to date. However, we do not guarantee that the Website will at all times be free from errors, omissions or outdated information, and we reserve the right to modify its content at any time without prior notice.

West City Hotel does not guarantee the continuous availability of the Website and shall not be held liable for interruptions, technical errors, delays, malfunctions, cyberattacks, viruses or other circumstances beyond its reasonable control that may affect access to or the operation of the Website.

To the extent permitted by applicable law, West City Hotel shall not be liable for any direct or indirect loss or damage arising from the use of, or inability to use, the Website, or from reliance on any information published on it.

3. Intellectual property rights

All content available on the website www.westcityhotel.ro, including, but not limited to, text, images, photographs, graphic elements, logos, trademarks, video materials, databases, structure, design, source code and any other published materials, is the property of West City Hotel S.R.L. or is used under rights granted by the respective rights holders and is protected by applicable copyright and intellectual property laws.

West City Hotel grants users a limited, non-exclusive and revocable right to access and use the Website solely for personal and non-commercial purposes.

Except as expressly permitted by applicable law or with the prior written consent of West City Hotel, you may not copy, reproduce, distribute, publish, modify, transmit, display, store or use, in whole or in part, any content available on the Website for commercial or public purposes.

Users may download or print materials available on the Website solely for personal and non-commercial use, provided that all copyright notices and other intellectual property notices remain intact.

Any unauthorised use of the Website content may result in civil, administrative or criminal liability, as applicable, in accordance with applicable law.

All trademarks, trade names, logos and other distinctive elements displayed on the Website are the property of West City Hotel S.R.L. or their respective rights holders and may not be used without the prior written consent of the relevant rights holder.

4. Privacy policy

West City Hotel S.R.L. respects the privacy of all individuals who use the website www.westcityhotel.ro and is committed to processing personal data lawfully, fairly and transparently, in accordance with applicable legislation, including Regulation (EU) 2016/679 on the protection of personal data (General Data Protection Regulation – GDPR).

By using the Website, certain personal data may be collected and processed where necessary for the provision of our services, handling enquiries, managing reservations, communicating with users and improving the browsing experience.

The Website also uses technologies such as cookies and similar tools to ensure its proper functioning, for statistical analysis and, where applicable, to personalise content and marketing communications in accordance with users’ expressed preferences.

Full information regarding the categories of personal data processed, the purposes of processing, the applicable legal bases, retention periods, data subjects’ rights, the use of cookies and the methods available for exercising such rights is provided in our Privacy Policy and Cookie Policy, which form an integral part of this Website.

West City Hotel reserves the right to update its Privacy Policy periodically in order to reflect changes in applicable legislation or changes in the way personal data is processed. Any updated version will be published on the Website and will take effect from the date of publication.

5. Processing of personal data

West City Hotel S.R.L. processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable national data protection legislation.

Personal data may be collected directly from users when making a reservation, completing forms available on the Website, requesting information, subscribing to marketing communications or using the services provided by the hotel.

Depending on the circumstances, the data collected may include first and last name, contact details, information required for reservations, billing information, as well as any other information voluntarily provided by the user.

Personal data may be processed for the following purposes:

• managing reservations and providing hotel services;
• communicating with users and responding to their requests;
• issuing tax documents and complying with legal obligations;
• organising conferences, events and related services;
• sending commercial offers and marketing communications, solely on the basis of the user’s consent or another applicable legal basis;
• improving our services and analysing the use of the Website;
• ensuring the safety and security of persons, property and hotel premises.

In certain circumstances, in accordance with the legal obligations applicable to the hotel industry, we may collect additional information required for the accommodation process or for the organisation of events.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable legal obligations.

West City Hotel implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

Personal data may be disclosed to public authorities, contractual partners or service providers only where such disclosure is necessary for the provision of services, compliance with legal obligations or on the basis of another applicable legal ground.

Data subject rights: in accordance with Regulation (EU) 2016/679 (GDPR), data subjects have the following rights:

• the right to access their personal data;
• the right to rectify inaccurate or incomplete personal data;
• the right to erasure, under the conditions provided by law;
• the right to restriction of processing;
• the right to data portability;
• the right to object to processing;
• the right not to be subject to a decision based solely on automated processing, including profiling;
• the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal;
• the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing.

To exercise any of these rights, users may submit a written request to West City Hotel S.R.L. at its registered office at 442–446 Avram Iancu Street, Florești, Cluj County, Romania, or by email at dpo@westcityhotel.ro.

Detailed information regarding the processing of personal data is available in the Privacy Policy published on the Website.

6. Communications & Disclosure of Information

Any suggestions, comments, ideas, recommendations or other materials voluntarily submitted to West City Hotel through the Website, contact forms or by email may be used by West City Hotel for the purpose of improving its services, the Website and the user experience, without any obligation to provide compensation, subject to the rights provided by applicable law.

West City Hotel will process all personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Privacy Policy published on the Website.

To the extent permitted by law, information may be disclosed to:

• public authorities and institutions where there is a legal obligation to do so;
• service providers and contractual partners involved in the provision of hotel services or the operation of the Website;
• other recipients where the user has given their consent or where disclosure is permitted or required by applicable law.

West City Hotel will not sell or disclose personal data to third parties for purposes other than those permitted by law or described in the Privacy Policy.

7. Links to third-party websites

The website www.westcityhotel.ro may contain links to websites or services operated by third parties, provided solely for informational purposes or to facilitate users’ access to relevant information and services.

West City Hotel has no control over the content, privacy policies, security measures or practices of such websites and assumes no responsibility for any information, products, services or materials made available through them.

Access to third-party websites is entirely at the user’s own risk. We recommend reviewing the terms and conditions and privacy policies applicable to each website you visit.

The inclusion of a link to a third-party website does not constitute an endorsement, recommendation or association by West City Hotel with that website or with the products or services offered through it.

West City Hotel reserves the right to modify or remove any links published on the Website at any time and without prior notice.

8. Promotions & Special offers

All promotions, special offers and packages available on the website www.westcityhotel.ro are subject to availability and may be subject to specific booking terms and conditions.

West City Hotel reserves the right to modify, suspend or withdraw any promotion, special offer or promotional package at any time and without prior notice, except in the case of bookings that have already been confirmed, for which the terms and conditions applicable at the time of booking confirmation shall remain in effect.

Where a promotion is subject to its own specific terms and conditions, those terms and conditions shall prevail over this document with respect to the respective offer.

9. Disclaimer of warranties

The website www.westcityhotel.ro and all information, materials, services and functionalities made available through it are provided on an “as is” and “as available” basis, without any express or implied warranties, to the extent permitted by applicable law.

West City Hotel makes all reasonable efforts to ensure that the information published on the Website is accurate, complete and up to date. However, we do not warrant that:

• the information published on the Website is complete, accurate or continuously up to date;
• the Website will operate without interruptions, errors or temporary unavailability;
• the Website or the servers on which it is hosted are free from viruses or other harmful components that may affect users’ devices.

Users are responsible for using appropriate software and security measures to protect their devices against viruses and other cyber threats.

West City Hotel reserves the right to modify, update, suspend or discontinue, temporarily or permanently, any section of the Website, as well as any information, services, rates, offers or functionalities made available through it, without prior notice.

We also reserve the right to refuse, amend or cancel a booking where there are reasonable grounds to suspect fraud, misuse of the Website, technical errors, pricing display errors or other circumstances that make it impossible to honour the booking under the terms displayed. In such cases, the user will be informed as soon as reasonably possible.

10. Limitation of liability

To the extent permitted by applicable law, West City Hotel shall not be liable for any direct, indirect, incidental or consequential loss or damage arising from the use of, or inability to use, the website www.westcityhotel.ro, including, but not limited to:

• loss of data;
• business interruption;
• financial loss or loss of profit;
• errors in the transmission of information;
• temporary unavailability of the Website.

West City Hotel shall not be held liable for any errors, omissions or inaccuracies in the information published on the Website, including information relating to descriptions, images, rates, availability or other displayed content, where such issues are caused by technical errors, human error or the operation of IT systems.

If the use of the Website results in the need to repair or replace equipment or to recover user data, all associated costs shall be borne exclusively by the user.

This limitation of liability applies to the fullest extent permitted by applicable law and does not affect any statutory rights available to consumers.

11. Indemnification

The user agrees to indemnify and hold harmless West City Hotel, its directors, employees, collaborators and partners from and against any claims, actions, damages, losses, costs or expenses, including reasonable legal fees, arising out of or in connection with:

• any breach of these Terms and Conditions;
• any unlawful or improper use of the Website;
• any infringement of the rights of a third party;
• any violation of applicable law.

West City Hotel’s failure to immediately exercise any right provided under these Terms and Conditions shall not constitute a waiver of that right and shall not prevent its subsequent exercise.

12. Disclaimer of liability

By using the website www.westcityhotel.ro, the user acknowledges that the information and services available on the Website are used at their own risk and in accordance with these Terms and Conditions.

West City Hotel shall not be held liable for any loss or damage resulting from improper use of the Website, failure to comply with these Terms and Conditions, or reliance on information published on the Website without verifying its relevance to the user’s specific circumstances.

West City Hotel reserves the right to restrict, suspend or deny access to the Website, in whole or in part, without prior notice, where there are reasonable grounds to suspect abusive, fraudulent or unauthorised use, or in any other circumstances where such measures are necessary to protect the security of the Website, its users or the legitimate interests of the company.

This clause applies to the extent permitted by applicable law and does not limit West City Hotel’s liability in circumstances where such liability cannot lawfully be excluded or limited.

13. Use of the website

Users agree to use the website www.westcityhotel.ro lawfully, responsibly and in accordance with these Terms and Conditions.

Any action that may affect the operation, security or integrity of the Website is prohibited, including, but not limited to:

• copying, reproducing, distributing or exploiting Website content without the prior written consent of West City Hotel;
• using automated programs, scripts, robots (bots), scraping applications or other tools designed to collect data automatically from the Website;
• introducing or transmitting viruses, malware, malicious code or other technologies that may affect the operation of the Website or its IT systems;
• attempting to gain unauthorised access to servers, databases, IT systems or other components of the Website infrastructure;
• engaging in any activity that may interfere with the normal use of the Website by other users.

The user warrants that any information submitted through the Website is accurate, complete and does not infringe the rights of any third party or violate applicable law.

In the event of a breach of these provisions, West City Hotel reserves the right to restrict access to the Website and to take any legal measures necessary to protect its rights and legitimate interests.

14. Governing law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Romania.

The website www.westcityhotel.ro is operated by West City Hotel S.R.L., with its registered office in Florești, Cluj County, Romania.

Users accessing the Website from outside Romania do so at their own risk and are responsible for complying with the laws applicable in the jurisdiction from which they access the Website.

Any dispute arising out of or in connection with the use of the Website or the interpretation and application of these Terms and Conditions shall first be settled amicably. If an amicable settlement cannot be reached, the dispute shall be submitted to the competent courts of Romania, in accordance with applicable law.

15. Communications

For questions, requests, complaints or any other communications regarding the use of the website www.westcityhotel.ro, you may contact us using the following details:

• Email: office@westcityhotel.ro
• Postal address: West City Hotel S.R.L., 442–446 Avram Iancu Street, Florești, Cluj County, Romania.

Any communication submitted through the Website, by email or by other electronic means will be handled in accordance with applicable law and the West City Hotel Privacy Policy.

West City Hotel will make all reasonable efforts to respond to requests within an appropriate timeframe. However, submitting a request does not guarantee its acceptance or resolution within a specific period, except where otherwise required by law.

16. Final provisions

West City Hotel reserves the right to amend, update or supplement these Terms and Conditions at any time without prior individual notice. The updated version will be published on the website www.westcityhotel.ro, and any changes will take effect from the date of publication, unless otherwise required by law.

Users are encouraged to review this page periodically in order to stay informed of any changes.

If one or more provisions of these Terms and Conditions are declared null, invalid or unenforceable, this shall not affect the validity of the remaining provisions, which shall continue to remain in force to the extent permitted by law.

By continuing to use the Website after any changes have been published, the user acknowledges such changes and accepts the updated version of these Terms and Conditions.